Privacy Policy

This policy explains how VoC Marketing (“VoC Marketing,” “we,” “us”), operated by Susan Howard, collects and uses information when you visit vocmarketing.co and its subdomains, including blog.vocmarketing.co (the “Site”), or use our services. By using the Site, you agree to the practices described here.

Information you give us

We only collect personal information you choose to provide, such as when you:

• Request a discovery call (your name and email, plus your answers on our intake form)
• Join our email list (your first name and email)
• Send us a message through the contact form or by email (your name, email, and message)
• Buy a product or service (billing details, which are handled by our payment processor; we do not store card numbers)

How we use it

• To reply to you and deliver the services or products you request
• To send emails you signed up for, including newsletters, announcements, and offers
• To understand how the Site is used so we can improve it
• To measure and improve our advertising

Services we use

We share information with trusted providers only so they can perform services for us. They may not use it for anything else.

• Kit (ConvertKit) stores our email list and sends our emails.
• Jotform hosts our discovery call intake form.
• Google Analytics and Google Tag Manager show us how visitors use the Site.
• Meta Pixel measures the results of our Facebook and Instagram ads and may be used to show you our ads.
• Mouseflow records visits and creates heatmaps (clicks, scrolling, and mouse movement) so we can see what works on the page.
• Loom, YouTube, and Instagram provide embedded videos and posts.
• Cloudflare hosts the Site and protects it from abuse.

We do not sell, rent, or lease your personal information.

Cookies and automatically collected information

When you visit, our providers may automatically collect information such as your IP address, browser and device type, pages visited, time on page, and the site that referred you. They use cookies and similar technology to do this.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s opt-out browser add-on (opens in a new tab), and manage ad preferences in your Meta ad settings (opens in a new tab). Some features may not work fully without cookies.

Email

If you join our list, we may send newsletters, announcements, offers, and surveys. We may see when an email is opened or a link is clicked so we can improve our emails. Every email has an unsubscribe link at the bottom, and you can unsubscribe at any time.

Your rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong
• Delete your personal information
• Stop sending you marketing emails

To make a request, email hello@suehowardllc.com. We may need to keep some information when the law requires it, for example records of purchases for tax purposes, or to complete a transaction you started.

Legal disclosures

We may disclose personal information if required by law, to protect the rights or property of VoC Marketing, or to protect the safety of our users or the public.

Security

The Site is served over an encrypted (HTTPS) connection, and we take reasonable steps to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Links to other sites

The Site links to other websites. We are not responsible for their content or privacy practices, so please read their policies.

Children

The Site is not intended for children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. If the changes are significant, we will also let you know by email or with a notice on the Site.

Contact us

Questions about this policy? Contact:

Susan Howard, VoC Marketing
PMB 1075
Portland, Maine 04103
Email: hello@suehowardllc.com
Phone: (207) 558-3166